Avaya Experience Platform™ Public Cloud is pre-configured with data based on your order. You can use this to quickly configure and test basic contact center functionality. Account administrators can use the steps described in this section to commission Avaya Experience Platform™ Public Cloud and test initial voice interactions.

Avaya Experience Platform™ Public Cloud routes test calls to agents who are logged in to Avaya Workspaces. Avaya Workspaces agents receive test calls as voice interactions.

Voice configuration

Avaya configures the voice switch and DNIS numbers. Account administrators can use Application Center Administration to complete the account configuration. They can also route test interactions to agents logged in to Avaya Workspaces. To quickly test the handling of Avaya Experience Platform™ Public Cloud voice interactions, you must ensure the following configuration is already in place:

• Create queues and attributes for routing.

• Configure routing for the voice channel to route an interaction to a test agent.

• Create a profile that enables the voice channel. The profile is added to your account after you create it.

• Create a test agent that can handle voice interactions. Ensure that you assign the queues and attributes created to the test agent. The agent inherits any attributes set for the profile you assign to them.

• Log in to Avaya Workspaces as the test agent. Place a test call to one of the DNIS numbers for your account. The test call routes to the test agent based on the queue and assigned attributes.

• Use Avaya Workspaces to accept the test interaction.