The Avaya Experience Platform™ Public Cloud VDI solution for Citrix has an optimized media solution for the best possible agent and customer audio experience. VDI solutions separate the agent media experience and the agent desktop experience into different places, with the agent desktop experience residing on the VDI server or VDI service. Separating the agent's media and desktop experience imposes additional interactions over the network, and latent networks may yield a negative agent experience.