To make a BYOBot SIP virtual agent available to the customer, you must link it to the Add Virtual Agent task in Orchestration.
Before you begin
Create a BYOBot SIP virtual agent in Automation and note the virtual agent name. You require the BYOBot SIP virtual agent name to find it in the Add Virtual Agent task in Orchestration.
Procedure
In Orchestration, create a new workflow or edit an existing workflow.
On the Contact Center palette, click the Add Virtual Agent task, and drag and drop the task to the canvas.
Locate the task preceding the required task in the workflow.
To draw a connection line between two tasks, click and hold the preceding task and move the cursor to the next task.
Click and hold the appropriate task output and move the cursor to the next task in the workflow.
A line connects the output you select to the next task.
Double-click the Add Virtual Agent task to configure.
In the Add Virtual Agent pane, in the Properties section, enter the BYOBot SIP virtual agent name.
If not selected automatically, in the Language list, select the BYOBot SIP virtual agent language for the current workflow.
Click Save.
Click the arrow next to the workflow name above the canvas and select Save.
In the Workflow Name field, type a workflow name.
In the Workflow description field, type a workflow description.
