Adding a new message element

上次更新时间 : Jun 20, 2024 |

About this task

You can add a new message element for an empty or existing message. Each message can contain multiple message elements with text or audio.

Locate the required flow and click .
In the top navigation bar, click the Messages tab.
Locate the required message name and do one of the following:
- Click if the message does not have any message elements.
- Click if the message has at least one message element.
Automation displays a message editing area.
To add a new message element, in the message editing area, click .
In the drop-down list, click the required message content:
- For Chat and Messaging channel: Text.
- For Voice channel: Audio or Text To Speech Constant.
For an audio element, do the following:
1. In Upload audio, drag a media file to add an audio or browse to the file location on your computer and click .
  
  The audio file format must be WAV, 8 or 16 bits, 8 kHz, mono. The maximum file size is 2 MB.
2. Optional Enable Force audio playback and click .
  
  If the user responds quickly, this option forces the Automation to play back the complete audio file before switching to the next question.
For a text, in Add text, type the text and click .
For a TTS element, in Add Text To Speech, do the following:
1. Type the text.
  
  Text format must correspond to the format of the tag that you select.
2. In Interpret text as, select one of the tags.
  
  One message element can contain only one tag.
3. Optional In Format, configure the format for the selected tag, if required.
4. Click .