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上次更新时间 : Oct 18, 2024 |

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Overview

Avaya Experience Platform™ Public Cloud Solution Description

Avaya Experience Platform™ Public Cloud Solution Description

Know about tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.

  • Business partners

  • Implementation engineers

  • Sales engineers

  • Solution architects

Implementing

Configuring Workflows for Avaya Experience Platform™ Public Cloud

Workflows overview for Avaya Experience Platform™ Public Cloud

Create, edit, and manage workflows for Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Business analysts

  • Developers

Administering

Administering Avaya Experience Platform™ Public Cloud

Administering Avaya Experience Platform™ Public Cloud

Administer Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Supervisors

Using

Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud

Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud

Use the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ Public Cloud.

  • Agents

  • Supervisors

Using Analytics for Avaya Experience Platform™ Public Cloud

Using Analytics for Avaya Experience Platform™ Public Cloud

Use the features and capabilities of Avaya Analytics™ for Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Report designers

  • Supervisors

Integrating

Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Configure and administer the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • CRM administrators

  • Developers

Using Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Using Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Use the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™ Public Cloud.

  • Agents

  • Supervisors

Deploying Preview Dialing for Avaya Experience Platform™ Public Cloud

Deploying Preview Dialing for Avaya Experience Platform™ Public Cloud

Deploy the features and capabilities of Preview Dialing in Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Implementation engineers

  • Sales engineers

Configuring Preview Dialing for Avaya Experience Platform™ Public Cloud

Configuring Preview Dialing for Avaya Experience Platform™ Public Cloud

Configure and administer the features and capabilities of Preview Dialing in Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Implementation engineers

  • Sales engineers

Using Preview Dialing in Avaya Workspaces

Using Preview Dialing in Avaya Workspaces

Use the features and capabilities of Preview Dialing in Avaya Experience Platform™ Public Cloud.

  • Agents

  • Supervisors

Configuring corporate contacts for Avaya Workspaces

Configuring corporate contacts for Avaya Workspaces

Configure and administer the features and capabilities of the Corporate Contacts widget in Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Implementation engineers

  • Sales engineers

Using corporate contacts in Avaya Workspaces

Using corporate contacts in Avaya Workspaces

Use the features and capabilities of the Corporate Contacts widget in Avaya Workspaces.

  • Agents

  • Supervisors

Configuring Avaya Social Connections for Avaya Experience Platform™ Public Cloud

Configuring Avaya Social Connections for Avaya Experience Platform™ Public Cloud

Configure Avaya Social Connections to add administrators and social media accounts, and manage social media customers.

Account administrators

Using Avaya Social Connections for Avaya Experience Platform™ Public Cloud

Using Avaya Social Connections for Avaya Experience Platform™ Public Cloud

Interact with customers through monitored social media accounts.

  • Agents

  • Supervisors

Verint Workforce Engagement documents

Avaya Experience Platform™ (Public Cloud Workforce Engagement): Desktop Applications Deployment Reference and Installation Guide

Avaya Support link

Configure and administer the features and capabilities of client applications installed on end-user workstations.

  • Administrators

  • Implementation engineers

  • Sales engineers

Avaya Experience Platform™ (Public Cloud Workforce Engagement): Real-Time Agent Assist Setup Guide

Avaya Support link

Configure and administer the features and capabilities of Verint Workforce Engagement Real-Time Agent Assist.

  • Administrators

  • Implementation engineers

  • Sales engineers

Avaya Experience Platform™ (Public Cloud Workforce Engagement): Technology, Security, and Network Integration Deployment Reference Guide

Avaya Support link

Understand the technology, networking, and security requirements for connecting to Verint Workforce Engagement.

  • Administrators

  • Implementation engineers

  • Sales engineers

Avaya Experience Management™ Getting Started Guide

Avaya Support link

Use the features and capabilities of the Avaya Experience Management™ application for the first time.

  • Administrators

  • Implementation engineers

  • Sales engineers

Videos

Avaya Experience Platform™ Public Cloud Application Center Administration Videos

Getting started with Administration Center

Administer Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Supervisors

Orchestration Videos

Getting started with Orchestration

Manage workflows.

  • Account administrators

  • Business analysts

  • Developers

Avaya Experience Platform™ Public Cloud Automation Videos

Getting started with Automation

Manage the features and capabilities of Automation for Avaya Experience Platform™ Public Cloud.

  • Account administrators

  • Business analysts

  • Developers

Administering Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™ Public Cloud

Administering Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™ Public Cloud

Configure and administer the features and capabilities of Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™ Public Cloud.

Account administrators

Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Administering Avaya Experience Platform™ Public Cloud Workspaces for CRM

Administer Avaya Experience Platform™ Public Cloud Avaya Workspaces for CRM.

  • Account administrators

  • CRM administrators

  • Supervisors

Using Avaya Experience Platform™ Public Cloud for supervisors

Manage real-time and historical reports.

  • Account administrators

  • Supervisors

Using Avaya Experience Platform™ Public Cloud for agents

Launching agent desktop

Manage the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ Public Cloud.

  • Agents

  • Supervisors

Getting started with Avaya Experience Platform™ Public Cloud

Overview - Avaya Experience Platform™ Public Cloud

Get an overview of Avaya Experience Platform™ Public Cloud and its components.

All audiences

Getting started with Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Getting started with Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud

Get an overview of Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud and manage interactions.

All audiences