The primary function of CMS is to provide reporting for Avaya Aura® Call Center Elite on Communication Manager. To optimize performance, deploy CMS on AWS in the same region as or as close as possible to Communication Manager. Co-location of CMS and Communication Manager in the same AWS Virtual Private Cloud (VPC) is ideal.
You do not need to deploy both CMS and Communication Manager in AWS. CMS can run in AWS while Communication Manager remains on the customer premise or vice versa.
Supervisors access CMS using the CMS Web client or the CMS PC Supervisor client. All supervisors require network connectivity to the CMS deployment in AWS. If a VPN connection is in use, network latency may impact performance.
Important:
Avaya recommends using a direct connection combined with a private WAN connection and SLA measures to ensure network quality for signaling and voice traffic. Avaya is not responsible for network connectivity between AWS and customer premises.
