If your AWS deployment fails or the CMS software becomes corrupted, use this procedure to restore your system.
Deploy the AMI as a new installation.
Set up networking as described in the Configuring the system network section of Deploying Avaya Call Management System.
Perform a CMSADM restore as outlined in the Restore CMS setup using a CMSADM backup section of Maintaining and Troubleshooting Avaya Call Management System.
Log in using a CMS user ID. For example, cms.
Log in as root using the su - root command.
STEP RESULT:
The restore process continues automatically. It can fail if the system detects changes in the CMS hardware configuration.
If the setup fails, the system displays messages similar to the following:
<timestamp> ERR:CMS Setup has failed 3 times. <timestamp> ERR:View the admin.log file for details on status. <timestamp> ERR:You will need to manually resolve the problem. <timestamp> ERR:The most likely cause is an error in or problem <timestamp> ERR:with the CMS Setup flat file. <timestamp> ERR:CMS Restore failed to complete.
To verify that the license file authorizes the CMS hardware feature, do the following:
Enter cmssvc.
Enter the number for the auth_display option.
Review the list of authorizations and confirm the authorization of the CMS hardware feature.
To turn off IDS, do the following:
Enter cmssvc.
Enter the number of the run_ids option.
Enter the number of the Turn off IDS option.
To set up CMS, enter /cms/install/bin/restore database.
To confirm that the installation completed successfully, do the following:
Enter tail /cms/install/logdir/admin.log.
ADDITIONAL INFORMATION:
The system logs all failure messages in this file. The CMS software setup is successful when the system displays Setup completed successfully <date/time>.
If the CMS setup fails, check that the flat file is correct and rerun Step a. If the CMS setup fails again, escalate through the standard support channels.
Perform a maintenance restore as described in the Restore CMS data using a CMS Maintenance restore topic of Maintaining and Troubleshooting Avaya Call Management System.
