Resetting phone/softphone password

Last Updated : Mar 25, 2026 |
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You can use your phone/softphone password to unlock your desk phone or softphone.
You must reset the phone/softphone password when you log in to Selfcare for the first time.
Note:
  • If you change the phone or softphone password for an Avaya Experience Platform® (Private Cloud + Connect) user, Selfcare synchronizes the password change with the Avaya Experience Platform™ Public Cloud user.
  • If you change the phone or softphone password for an Avaya Infinity™ user, Selfcare synchronizes the password with the Avaya Infinity™ user.
  1. From Selfcare, go to Password ResetPhone/Softphone.
  2. From the Profile list, select the required profile.
  3. In the New Password field, type a new password.
  4. In the Confirm Password field, retype the new password.
  5. Click Submit.