Contact management operations

Last Updated : Sep 24, 2020 |

The following table summarizes contact management on Avaya Vantage™ when deployed with different communication systems and telephony applications:

Active telephony application on Avaya Vantage™

Avaya Aura® contacts

(PPM or Avaya Aura® Device Services)

IP Office directory contacts

BroadSoft directory contacts

Avaya Vantage™ Connect

Accessible through contact search: Yes

You can add, edit, and delete personal enterprise contacts.

Accessible through contact search: Yes

You can add, edit, and delete contacts in the personal directory.

Accessible through contact search: Yes

You can add, edit, and delete contacts in the personal directory.

Accessible from the standard Android Contacts area: No

Accessible from the standard Android Contacts area: No

Accessible from the standard Android Contacts area: Yes

Avaya IX™ Workplace Client

Accessible through contact search: Yes for enterprise contacts maintained through Avaya Aura® Device Services.

Avaya IX™ Workplace Client does not support enterprise contact search when using PPM.

You can add, edit, and delete personal enterprise contacts.

Accessible through contact search: Yes

You can add, edit, and delete contacts in the personal directory.

Not supported.

Accessible from the standard Android Contacts area: No

The rest of this chapter focuses on the contact management tasks that you can perform in Avaya Vantage™ Connect. For information about managing contacts using the Avaya IX™ Workplace Client application, see Using Avaya IX™ Workplace Client for Android, iOS, Mac, and Windows.