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The ACDTIME item is included in the following database tables:
The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME but does not include HOLDTIME.
This is a cumulative item.
The talk time of all ACDCALLS. ACDTIME does not include HOLDTIME. ACDTIME includes SKILLTIME1, SKILLTIME2, and SKILLTIME3.
The talk time of all ACDCALLS that are associated with this call work code.
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