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Avaya Call Management System High Availability Connectivity, Upgrade, and Administration

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • CMS High Availability overview
    • Summary of CMS HA functionality
    • HA topology examples
    • Supported ACD systems
    • Special upgrade considerations
  • Connecting High Availability servers to Communication Manager
    • Basic configuration rules
    • Ethernet ports on a CMS server
    • Server switch-over options
  • Upgrading CMS servers in a High Availability environment
    • Upgrade scenarios
    • CMS software combinations
    • Considerations for servers with the same CMS version
    • Considerations for servers with different CMS versions
      • Steps to perform 24 hours before the upgrade
      • Steps to perform on the day of the upgrade
      • CMSADM backup
      • Process for setting up CMS on an HA server
        • Data storage parameters
        • Setting up a LAN for Communication Manager system connections
        • Considerations for running ECHI in the HA environment
      • Administering the Communication Manager system
  • Configuring HA from the cmsadm command menu
    • Setting up the primary and secondary server roles
    • Reversing the primary and secondary server roles
  • Resources
    • Documentation
      • CMS and CMS Supervisor Documents
      • Avaya Solutions Platform Documents
      • Finding documents on the Avaya Support website
      • Accessing the port matrix document
      • Avaya Documentation Center navigation
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
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Avaya Call Management System High Availability Connectivity, Upgrade, and Administration
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Last Updated : May 29, 2024 |
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