Google Cloud Platform (GCP) is a set of cloud computing services. You can use these services to install, configure, and deploy CMS on GCP.
The primary function of CMS is to provide reporting features for Avaya Aura® Call Center Elite functionality on Avaya Aura® Communication Manager. To optimize performance, store the CMS GCP deployment in the same zone as, or as close as possible to, Communication Manager.
You do not have to deploy CMS and Communication Manager in GCP. You can deploy CMS in GCP and Communication Manager on-premise, or vice versa.
Note:
Supervisors can access CMS using CMS Supervisor Web (Web client) or CMS Supervisor (PC client). All users with the Supervisor profile require adequate network access to the CMS deployment in GCP. If supervisors use a VPN connection to access CMS in GCP, they may experience performance issues due to network latency.
Therefore, supervisors must use a direct connection over a private WAN connection, with adequate Service Level Agreement (SLA) measures, to ensure that the network quality is appropriate for signaling and voice traffic.
