Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs

Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Polski Português (Brasil) Română Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs
Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Polski Português (Brasil) Română Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Avaya CMS Supervisor Reports

Table of Contents

Filter navigation by title Type to filter navigation items by title

Notices
Introduction
- Purpose
- Change history
Overview of CMS Supervisor reports
- Available reports
- ACD data tracking
- Performing prerequisite system administration tasks
- Relationships of real-time reports to other subsystems
  - Timetable
  - CMS
  - Dictionary
  - Exceptions
  - Scripting
  - User permissions
  - Agent, skill, and trunk states
    - Agent states
    - Skill states
    - Trunk states
  - Refresh rate for real-time and integrated reports
    - Minimum refresh rate for reports
    - Default refresh rate for reports
Using reports
- Reports page options
- Creating a new report
- Editing a report
- Viewing report properties
- Deleting a report
- Selecting and running reports
  - Using the Browse button to select report inputs
  - Selecting historical report run dates
    - Selecting dates when running a report
  - About selecting historical report run times
    - Selecting times
- Report layouts
  - Report types
  - What constitutes a report?
  - Tables
  - Charts
- Scheduling a report
- Scheduler page descriptions
- Migrating a report
Real-time reports
- Introduction to real-time reports
  - Structure of the real-time reporting system
  - Presentation of real-time reports
- Agent reports
  - What an Agent report contains
  - Organization of Agent reports
    - Agent report selector windows and input fields
      - Agent report input fields
    - Agent Group report
      - Agent Group report description
    - Agent report
      - Agent report description
    - Agent Information report
      - Agent Information report description
    - Graphical Information report
      - Graphical Information report description
- Other reports
  - What other reports contain
  - Event Count Summary report
    - Relationships to other subsystems
    - Event Count Summary input fields
    - Event Count Summary report description
  - Multi-ACD report
    - Multi-ACD report input fields
    - Multi-ACD report description
  - Multi-ACD Top Agent report
    - Multi-ACD Top Agent report input fields
    - Multi-ACD Top Agent report description
- Queue/Agent reports
  - What Queue/Agent reports contain
  - Queue/Agent report selector window and input fields
  - Queue/Top Agent Status report
    - Queue/Top Agent Status report description
  - Queue/Agent Status report
    - Queue/Agent Status report description
  - Queue/Agent Summary report
    - Queue/Agent Summary report description
- Split/Skill reports
  - Split/Skill report selector window and input fields
    - Split/skill report input fields
  - Split/Skill Actual Relative to Target report
    - Split/Skill Actual Relative to Target report description
  - Split/Skill Agent Status by Location report
    - Split/Skill Agent Status by Location report description
  - Split/Skill Call Profile report
    - Split/Skill Call Profile report description
  - Real-time Graphical Active Agents report
    - Graphical Active Agents report description
  - Real-time Graphical Allocated Agents report
    - Graphical Allocated Agents report description
  - Split/Skill Graphical AUX Agents report
    - Report formats
    - Split/Skill Graphical AUX Agents report description
  - Split/Skill Graphical AUX Top Agents report
    - Split/Skill Graphical AUX Top Agents report description
  - Split/Skill Graphical Call Profile report
    - Split/Skill Graphical Call Profile report description
  - Split/Skill Graphical EWT report
    - Split/Skill Graphical EWT report description
  - Split/Skill Graphical Queue report
    - Split/Skill Graphical Queue report description
  - Split/Skill Graphical Skill Overload report
    - Split/Skill Graphical Skill Overload report description
  - Split/Skill Graphical Staffing Profile report
    - Split/Skill Graphical Staffing Profile report description
  - Split/Skill Graphical Status report
    - Split/Skill Graphical Status report description
  - Split/Skill Graphical Top Skill Status report
    - Split/Skill Graphical Top Skill Status report description
  - Reserve1 AUX Agents report
    - Reserve1 AUX Agents report description
  - Reserve2 AUX Agents report
    - Reserve2 AUX Agents report description
  - Skill AUX report
    - Skill AUX report description
  - Skill Status report
    - Skill Status report description
  - Skill Top Agent report
    - Skill Top Agent report description
  - Split/Skill by Location report
    - Split/Skill by Location report description
  - Split/Skill report
    - Split/Skill report description
  - Top Agent Status report
    - Top Agent Status report description
- Trunk Group report
  - Trunk Group report selector window and input fields
  - Trunk Group report description
- VDN reports
  - VDN report selector window and input fields
  - VDN Call Profile report
    - Prerequisite System Administration
    - VDN Call Profile report description
  - VDN Graphical Call Profile report
    - VDN Graphical Call Profile report description
  - VDN Skill Preference report
    - VDN Skill Preference report description
  - VDN report
    - VDN report description
- Vector report
  - Vector selector window and input fields
  - Vector report description
- Drill-down reports
  - Location ID as a report field
  - Drill-down report types
  - Modifying drill-down reports
  - Drill-Down Top Agent Work State report
    - Report contents
    - Report use
    - Database items
    - Drill-down Top Agent Work State report description
  - Drill-Down Work State report
    - Report contents
    - Report use
    - Database Items
    - Drill-Down Work State report description
Historical reports
- Introduction to historical reports
  - Presentation of historical reports
  - Structure of the historical reporting system
  - Presentation of historical report information
  - How long does CMS store data?
  - Administrable timeout value
- About historical reports
- Agent reports
  - What an Agent report contains
  - Agent report input fields
  - Agent AUX report
    - Agent AUX report description
  - Agent Attendance report
    - Agent Attendance report description
  - Agent Event Count report
    - Agent Event Count report field descriptions
  - Agent Time Spent Daily report
    - Agent Time Spent Daily report description
  - Agent Group Attendance report
    - Agent Group Attendance report description
  - Agent Group AUX report
    - Agent Group AUX report description
  - Agent Group Summary report
    - Agent Group Summary report description
  - Agent Inbound/Outbound report
    - Agent Inbound/Outbound report field descriptions
  - Agent Login/Logout (Skill) report
    - Agent Login/Logout (Skill) report description
  - Agent Login/Logout (Split) report
    - Agent Login/Logout (Split) report description
  - Agent Split/Skill report
    - Agent Split/Skill report description
  - Agent Summary report
    - Agent Summary report field descriptions
  - Agent Trace by Location report
    - Agent Trace by Location report description
- Other reports
  - Call Records report
    - Call Records report input fields
    - Call Records report description
  - Call Work Code report
    - Prerequisite system administration
    - Call Work Code report input fields
    - Call Work Code report description
- Split/Skill reports
  - Split/Skill report selector window and input fields
    - Split/Skill report input fields
  - Actual Relative to Target reports
    - Daily report
    - Interval report
  - Split/Skill Call Profile report
    - Split/Skill Call Profile report description
  - Split/Skill Graphical ASA report
    - Split/Skill Graphical ASA report input fields
    - Split/Skill Graphical ASA report description
  - Split/Skill Graphical Average Positions Staffed Interval report
    - Split/Skill Graphical Average Positions Staffed Interval report description
  - Split/Skill Graphical ASA Daily report
    - Split/Skill Graphical ASA report description
  - Split/Skill Graphical Call Profile report
    - Split/Skill Graphical Call Profile report description
  - Split/Skill Graphical Multi-ACD Service Level report
    - Split/Skill Graphical Multi-ACD Service Level report input fields
    - Split/Skill Graphical Multi-ACD Service Level report description
  - Split/Skill Graphical Service Level report
    - Split/Skill Graphical Service Level report description
  - Split/Skill Graphical Skill Overload report
    - Split/Skill Graphical Skill Overload report description
  - Split/Skill Graphical Time Spent report
    - Split/Skill Graphical Skill Time Spent report description
  - Split/Skill Preferred Skill Level Summary report
    - Split/Skill Preferred Skill Level Summary report description
  - Split/Skill Outbound report
    - Split/Skill Outbound report description
  - Split/Skill report
    - Split/Skill report description
  - Split/Skill by Location report
    - Split/Skill by Location report description
  - Split/Skill Service Level report
    - Split/Skill Service Level Report description
  - Split/Skill Summary report
    - Split/Skill Summary report description
- System reports
  - System Graphical Maximum Delay report
    - System report input fields
    - System Graphical Maximum Delay report description
  - System Multi-ACD by Split/Skill report
    - Multi-ACD by Split/Skill report input fields
    - System Multi-ACD by Split/Skill report description
  - System Multi-ACD report
    - Multi-ACD report input fields
    - System Multi-ACD report description
  - System report
    - System report input fields
    - System report description
- Trunk/Trunk Group reports
  - Trunk/Trunk Group report input fields
    - Trunk Group report input fields
  - Trunk/Trunk Group Busy Hour report
    - Trunk/Trunk Group Busy Hour report description
  - Trunk report
    - Trunk report description
  - Trunk Group report
    - Trunk Group report description
  - Trunk Group Summary report
    - Trunk Group Summary report description
- VDN reports
  - VDN report input fields
  - VDN Busy Hour report
    - VDN Busy Hour report description
  - VDN Call Profile report
    - Prerequisite system administration
    - VDN Call Profile report description
  - VDN Graphical Busy/Abandon/Disconnect Comparison report
    - VDN Graphical Busy/Abandon/Disconnect Comparison report description
  - VDN Graphical Call Profile report
    - VDN Graphical Call Profile report description
  - VDN Graphical Service Level report
    - VDN Graphical Service Level report description
  - VDN Multi-ACD Flow report
    - VDN Multi-ACD Flow report description
  - VDN Multi-ACD Inflow report
    - VDN Multi-ACD Inflow report description
  - VDN report
    - VDN report description
  - VDN Skill Preference report
    - VDN Skill Preference report description
- Vector report
  - Vector report input fields
  - Vector report description
    - Vector report field descriptions
Integrated reports
- Definition of integrated reports
- Integrated report data
- Structure of the integrated reporting system
- Presentation of the integrated report information
- Agent reports
  - Agent report input fields
  - Agent Graphical Information report
    - Ways to access this report
    - Communication server information
    - Agent Graphical Information report description
  - Agent Information report
    - Agent Information report description
- Split/Skill reports
  - Split/Skill report input fields
  - Actual Relative to Target
  - Split/Skill Comparison report
    - Split/Skill Comparison report description
  - Graphical Skill Overload report
    - Graphical Skill Overload report description
  - Graphical Split/Skill View report
    - Graphical Split/Skill View report description
- VDN report
  - VDN report input fields
  - VDN Graphical Call Handling report
    - VDN Graphical Call Handling report description
Resources
- Documentation
  - Finding documents on the Avaya Support website
  - Avaya Documentation Center navigation
- Viewing Avaya Mentor videos
- Support
  - Using the Avaya InSite Knowledge Base
Glossary
- % Agent Group Occupancy with ACW
- % Agent Group Occupancy without ACW
- % Agent Occupancy with ACW
- % Agent Occupancy without ACW
- % Flow out
- Abandoned call
- Abandoned call search
- Acceptable service level
- Access permissions
- ACD
- ACD call
- Acknowledgment
- Activate agent trace
- Active VDN calls
- Actual Relative to Target
- ACW
- Adjunct/Switch Applications Interface (ASAI)
- After Call Work (ACW)
- Agent
- Agent login ID
- Agent occupancy
- Agent position (EAS)
- Agent position (Non-EAS)
- Agent role
- Agent skill
- Agent state
- Agent terminal
- Agent trace
- AI
- Algorithm
- ANI
- Announcement
- ASA
- ASAI
- Auto-available split
- Auto-In (AI)
- Automatic Call Distribution (ACD)
- Automatic Number Identification (ANI)
- AUX
- Auxiliary Work (AUX)
- AVAIL
- Available (AVAIL)
- Avaya Business Advocate
- Avaya CMS
- Avaya CMS Supervisor
- Average agent service time
- Average Speed of Answer (ASA)
- Calculation
- Call handling preference
- Call Management System (CMS)
- Call prompting
- Call vectoring
- Call Work Code (CWC)
- Call-based items
- Call-handling profile
- Calls carried
- Change agent skills
- CONN
- Connected (CONN)
- Connected call
- Current
- Current interval
- Current wait time
- Custom reports
- CWC
- DABN
- DACD
- DACW
- Daily data
- Data collection off
- Data collection on
- Data points
- Database
- Database item
- Database tables
- Date format
- Delete
- Designer reports
- Dictionary
- Dictionary location
- Direct Abandon (DABN)
- Direct Agent ACD (DACD)
- Direct Agent ACW (DACW)
- Direct agent calling
- EAD
- EAS
- Entity
- Error message
- EWT
- Exception
- Exception reports
- Expected Wait Time (EWT)
- Expert Agent Distribution (EAD)
- Expert Agent Selection (EAS)
- extension call
- FBUSY
- FDISC
- Find one
- Flex agents
- flexible routing
- Flow out
- FMCH
- Forced Busy (FBUSY)
- Forced Disconnect (FDISC)
- Forced Multiple Call Handling (FMCH)
- Historical database
- Historical reports
- HOLD
- IDLE
- II
- Information Indicator (II)
- Informix
- Informix SQL
- Integrated Services Digital Network (ISDN)
- Interval-based items
- Intrahour interval
- Location
- Location ID for agents
- Location ID for trunks
- Logical agent
- LOGOFF
- LOGON
- Maintenance Busy (MBUSY)
- Manual In (MI)
- MBUSY
- MCH
- Measured
- MI
- MIA
- Modify
- Monthly data
- Most Idle Agent (MIA)
- Multiple Call Handling (MCH)
- Multiple split queuing
- Multiuser mode
- Name (synonym) fields
- Nonprimary split/skill
- Only Me report
- OTHER
- Percent (%) within service level
- Phantom abandon call timer
- Previous interval
- Primary skill
- Queue
- QUEUED
- Read permission
- Real-time database
- Real-time reports
- Redirect on no answer
- Refresh rate
- RINGING
- Rolling ASA
- Scripting
- Secondary skill
- SEIZED
- Service level
- Service Observing-VDNs
- Single-user mode
- Skill
- Skill level
- Split
- Staffed agent
- Standard reports
- Station
- Subsystem
- System AUX
- Tenant
- Tertiary split/skill
- Thresholds
- Time format
- Timetable
- Time Zone
- Trunk
- Trunk group
- Uniform Call Distribution (UCD)
- Universal Call Identifier (UCID)
- UNKNOWN
- UNSTAF (non-EAS)
- User ID
- User permissions
- VDN
- VDN calls-counted
- VDN of Origin Announcement (VOA)
- VDN skill preference
- Vector
- Vector Directory Number (VDN)
- Voice terminal
- Weekly data
- Write permission

Home

Avaya CMS Supervisor Reports

Weekly data

Weekly data

Share this page

On LinkedIn
On X
On Email

PDF Export Options

This Topic
Entire Document

Last Updated : Mar 13, 2014 |

Contact Center - Performance Solutions

Avaya Call Management System

Using

Supervisor

21.0

Intermediate

Daily data that have been converted to a weekly summary.

Send Feedback

Topic navigation

Previous Topic

Voice terminal

Next Topic

Write permission

In this article

STAY CONNECTED

Sitemap
Terms of use
Privacy
Cookie Policy
Trademarks
Accessibility

© 2026 Avaya LLC