You must administer the Music-on-Hold (MOH) feature at the system level for local callers and incoming trunk callers to hear music while on hold.
Note:
If your system uses Tenant Partitioning, follow the instructions in Providing music-on-hold service for multiple tenants instead of the instructions below.
Procedure
Enter change system-parameters features.
The system displays the Feature-Related System Parameters screen.
In the Music/Tone On Hold field, type music.
The system displays the Type field.
In the Type field, enter the type of music source you want to use for MOH: an extension (ext), an audio group (group), or a port on a media module (port).
In the text field that the system displays to the right of your Type selection, type the extension number, the audio group, or the port address of the music source.
In the Music (or Silence) on Transferred Trunk Calls field, type all.
Press Enter to save your changes.
Now administer a class of restriction with Hear System Music on Hold set to y for local users to hear Music-on-Hold.
