Users and groups

Last Updated : Sep 24, 2026 |
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The Communication Manager installer requires certain Red Hat RPMs that may not be present on the server. Those rpms are listed as dependencies in the avaya-cm-setup- <version>.noarch.rpm file and may create users. For example the Apache webserver creates an Apache user and group. During the installation, the Communication Manager software-only installer also creates Linux users and groups, and removes others as listed below.

Users

The following users are added by the installer:
  • acpsnmp:x:5783:555::/var/home/acpsnmp:/sbin/nologin
  • csadmin:x:2000:555::/opt/avaya/common_services:/bin/bash
  • <admin_user>:x:5784:555::/var/home/mimmi:/bin/bash
Note:
<admin_user> is an admin user that is created using the user configured login and password during the installation time.
Optionally, the following EASG users are added by the installer:
  • craft:x:5780:555::/var/home/craft:/bin/bash
  • init:x:5778:555::/var/home/init:/bin/bash
  • inads:x:5779:555::/var/home/inads:/bin/bash
  • rasaccess:x:5782:888::/var/home/rasaccess:/etc/ppp/ppp-login
  • sroot:x:0:0::/var/home/sroot:/bin/bash
Note:
EASG users are used by Avaya Services. However, access to these users is managed by the customer.
To view the list of EASG users, run the following command: /sbin/EASGManage –listUsers
Username
Enabled
Locked
craft
Yes
No
init
Yes
No
inads
Yes
No
rasaccess
No
Yes
sroot
Yes
No
The following users are removed by the installer:
  • lp:x:4:7:lp:/var/spool/lpd:/sbin/nologin
  • sync:x:5:0:sync:/sbin:/bin/sync
  • shutdown:x:6:0:shutdown:/sbin:/sbin/shutdown
  • halt:x:7:0:halt:/sbin:/sbin/halt
  • operator:x:11:0:operator:/root:/sbin/nologin
  • games:x:12:100:games:/usr/games:/sbin/nologin

Groups

The following groups are added by the installer:
  • susers:x:555:craft,acpsnmp,init,inads
  • remote:x:888:rasaccess
  • avcommonos:x:1000:init,inads,craft,rasaccess,<admin_user>
  • CDR_User:x:10999:
  • prof0:x:10000:init
  • prof1:x:10001:inads
  • prof2:x:10002:
  • prof3:x:10003:craft
  • prof17:x:10017:acpsnmp
  • prof18:x:10018:<admin_user>
  • prof19:x:10019:
The following group is removed by the installer:
  • lp:x:7: