Creating users in IP Office

Last Updated : Aug 01, 2025 |
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To support IP Office as a persistent gateway, you must create the Avaya Cloud Office users in IP Office.
Before you begin
Download the ACO_J1xx_Persistsettings.txt file from the J1xx web interface. For more information, see Downloading Avaya Cloud Office J1xx persist settings file.
  1. Log in to Avaya IP Office Web Manager using your username and password.
  2. Go to Call ManagementExtensions.
  3. Click Add ExtensionSIP Extension.
  4. In the On Selected Server field, select the server and click OK.
  5. Enter the following details from the ACO_J1xx_Persistsettings.txt file:
    1. In the Base Extension field, enter the FORCE_SIP_USERNAME value from the file.
    2. In the Password and Confirm Password fields, enter the FORCE_SIP_PASSWORD value from the file.
  6. Click Create.
  7. Go to Call ManagementUsers.
  8. Click Add User.
  9. In the On Selected Server field, select the server and click OK.
  10. In the Name and Full Name fields, enter the FORCE_SIP_EXTENSION value from the file.
  11. In the Extension field, select the extension created in Step 6.
  12. Click Create.