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Administering Avaya IP Office using Manager

Table of Contents

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Notices
Purpose
IP Office Manager Overview
Getting Started
Manager User Interface
Working with the Server Edition Manager User Interface
Menu Bar Commands
File Menu
File Preferences
File Offline
File Advanced
View Menu
Tools Menu
Security Mode Menus
Embedded File Management Menu
Security Administration
Editing IP Office Security Settings in Manager
Security Mode Field Descriptions
Editing Configuration Settings
Creating New Records
Importing and Exporting Settings
- Exporting Settings
- Importing Settings
Known System Discovery
- Configuring Manager for Known System Discovery
- Using Known System Discovery
Configuration Mode Field Descriptions
- Configuration field display in Standard mode
- Configuration field display in Server Edition mode
BOOTP Record
Operator
System
- System
- LAN1
- LAN2
- DNS
- Voicemail
- Telephony
  - Telephony
  - Park and Page
  - Tones and Music
  - Ring Tones
  - SM
  - MS Teams
  - Call Log
  - TUI
- Directory Services
  - LDAP
  - HTTP
- System Events
  - Configuration
  - Alarms
- SMTP
- SMDR
- VCM
- Integrated Contact Reporter
- VoIP
- Dialer
- Contact Center
- Remote Operations
- Avaya Cloud Services
- Avaya Push Notification Services
Line
- ACO Line
- Analog Line
  - Line Settings
  - Analog Options
- BRI Line
  - BRI Line
  - Channels
- H.323 Line
- IP DECT Line
- IP Office Line
- Legacy SIP DECT Line
  - SIP DECT Base
  - VoIP
- MS Teams Line
- PRI Trunks
- SIP Line
- SM Line
- S0 Line
Control Unit
Extension
User
Group
Short Code
Services
- Remote Support Services
- Service
- Bandwidth
- IP
- Autoconnect
- Quota
- PPP
- Fallback
- Dial In
- SSL VPN Service
  - Service
  - Session
  - NAPT
  - Fallback
RAS
- PPP
Incoming Call Route
WAN Port
- WAN Port
- Frame Relay
- DLCIs
- Advanced
Directory Entry
Time Profile
Firewall Profile
IP Route
- IP Route | IP Route
- RIP Dynamic Routing
IP Route (IPv6)
- IP Route (IPv6)
Account Code
- Account Code
- Voice Recording
Subscription
License
- License
- Remote Server
Tunnel
- L2TP Tunnel
- IP Security Tunnel
Auto Attendant (EVM)
- Auto Attendant
- Actions
Auto Attendant (Voicemail Pro)
- Auto Attendant
- Actions
Authorization Codes
User Rights
Conference
ARS
- ARS
Location
- Location
- Address
Subscriptions
General System Configuration
On-boarding
- Configuring an SSL VPN using an on-boarding file
Fax Support
- Server Edition T38 Fax Support
Paging
System Events
- Configuring Alarm Destinations
Certificate Management
- Certificate Overview
  - Windows Certificate Store
- Certificate Support
Configuration for Emergency Calls
- Emergency Call Indication
- System Alarm Output
Ring Tones
Music On Hold
- System Source
- Alternate Source
System Date and Time
Configuring Time Profiles
- Overriding a Time Profile
Applying Licenses
Working with Templates
Configuring ARS
Call Barring
- Applying Call Barring
- Overriding call barring
Configuring authorization codes
- Entering an Authorization Code
Preventing Toll Bypass
- Configuring unknown locations
Configuring Call Admission Control
Configure User Settings
Avaya cloud authorization
- Apple push notification services
  - Enabling Apple push notifications
Managing Users with LDAP
- Performing LDAP Synchronization
- Creating a User Provisioning Rule for LDAP Synchronization
Message Waiting Indication
- Message Waiting Indication for Analog Phones
- Message Waiting Indication for Analog Trunks
Configuring User Rights
DND, Follow Me and Forwarding
Hot Desking
Group Operation
Mobile Call Control
- Mobile Direct Access (MDA)
- Mobile Callback
Transferring calls
Simultaneous mode
User Source Numbers
- Individual User Source Numbers
- NoUser Source Numbers
Configuring IP Office Server Edition System Settings
Small Community Networking
Small Community Network Management
Using the Network Viewer
SIP Trunk Overview
- Configuring a SIP Trunk
- SIP Line Requirements
SIP Headers and URIs
Outgoing SIP Call Routing
Incoming SIP Call Routing
SIP messaging
SIP Line Appearances
SIP Calling Number Verification (STIR/SHAKEN)
IP Office SIP trunk specifications
Voicemail Pro Auto-Attendants
Voicemail Pro Auto-Attendant Settings
- Auto-Attendant
- Actions
Voicemail Pro Auto-Attendant Actions
Recording Auto-Attendant Prompts (Voicemail Pro)
Routing Calls to a Voicemail Pro Auto-Attendant
- Routing External Calls to an Auto-Attendant
- Routing Internal Calls to an Auto-Attendant
Conferencing
Ad-Hoc Conferencing
- Dropping External Party Only Conferences
- Adding Callers to an Ad-Hoc Conference
Personal Meet-Me Conferences
System Conferences
Short Code Overview
Short Code Features
Button Programming Overview
Button Programming Actions
Appearance Buttons
Call Appearance Buttons
Bridged Appearance Buttons
Call Coverage Buttons
Line Appearance Buttons
Appearance Button Features
Programming Appearance Buttons
Appendix: SMDR Call Records
SMDR Examples
Overview of Data Routing
Additional Help and Documentation

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Last Updated : Sep 23, 2026 |

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