Prior to upgrading to Avaya Aura® MS 10.2:
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Ensure that the current media servers are on 8.0.x or an earlier 10.1.0 release. You can check the installed software version on the EM Home page or by navigating to
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Ensure that the system meets the minimum hardware requirements. For more information, see the system requirements.
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Ensure that the system meets the minimum software requirements. For more information, see the system requirements.