With Charging rules feature, you can define the charging rules for calls from customers to an Avaya Aura® Contact Center agent. For a specific URI, Avaya SBC displays a charging indication to an Avaya Aura® Contact Center agent for a specific business process. The indication is for the point at which the call must be terminated.

Avaya Experience Portal sends the URI patterns in the Refer-To header to Avaya SBC. If the URI pattern of the Refer-To header matches with the URI patterns administered and defined by Avaya SBC, then Avaya SBC inserts a P-Charging-Vector for the charge during the call.

If the call goes back to Avaya Experience Portal for additional inputs for the call, then Avaya SBC removes the P-Charging-Vector for the call. When the call comes back to the Avaya Aura® Contact Center agent from Avaya Experience Portal, then Avaya SBC adds the existing P-Charging-Vector for that session again.