By default, callers directed to your mailbox hear the default system greeting and your recorded name (see Recording Your Name). However, you can replace this with your own greetings.

Temporary Greeting

You can record a temporary greeting and specify how long in days it should be used. When you have a temporary greeting active, it overrides all your other mailbox greetings. See Creating a Temporary Greeting.

Personal Greetings

You can record a library of up to 9 personal greetings for a mailbox to which you have access. You can then select when a particular greeting is used. For example, you can assign different greetings to internal calls and external calls.

You can assign greetings to the call types listed below. If you have assigned greetings to several call types, voicemail uses the first one in the list that is applicable.

1. Temporary Greeting

2. Out of Service (hunt group mailboxes only)

3. Out of Hours (hunt group mailboxes only)

4. All Calls

5. Internal Calls

6. External Calls

7. Number engaged calls

8. No reply calls

9. Default

Breakout Options

Your system administrator can set up a maximum of three transfer options. If any transfer options have been created any caller who is directed to your voicemail can be given the option to be transferred to a different extension. The transfer options available are 0,2 and 3. Ideally a transfer option should be to an extension where a person is expected to answer. If a transfer results in the caller being diverted to a mailbox on the same system, they will be returned to your voicemail box.

If you are using the transfer options you should record a new greeting message to inform callers that if they press 0, 2 or 3 they will be transferred accordingly.