Parking Calls

Last Updated : Jul 23, 2019 |

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.

Each parked call is given a number. By default, the number is your extension number plus a digit.

Calls that you park return to your phone (when idle) if they remain parked for too long. The default return delay is five minutes. This is a system delay that is applied to all users and can be changed by the system administrator. Returning calls ignore any forwarding or do not disturb settings.

A feature button set to the Call Park action can be used to park and unpark calls and to indicate parked calls.

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call and holding a call.

When used to park or hold a call...

Hold

Park

... the call occupies an appearance button.

... the caller hears music on hold if available.

... the call can be retrieved by other users dialing a short code.

... the call recalls you automatically if your phone is idle.

... can be used with conference calls.

... can be used to start or add calls to a conference.

... the call is assigned a unique ID.