Forwarding is used to redirect calls to another extension or an external number.
By default, the IP Office will not let you to forward or transfer calls to external numbers unless enabled by your system administrator.
Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
Through the phone menus, you can select which types of calls are forwarded. By default, forwarding is applied to incoming internal and external calls to you, but not to calls to a hunt group of which you are a member.
When enabled, all calls matching the settings are forwarded to the number set as your forward unconditional destination. That number can be internal or external.
You can still use the phone to make outgoing calls. When you lift the handset, the IP Office replaces the normal continuous dial tone with broken or interrupted dial tone (dial tone with pauses) as a reminder that your phone is set to not receive calls.
If you also have forward on no answer set, if the unconditionally forwarded call is still unanswered after having rung for your no answer time (default 15 seconds), the system redirects the call to your forward on no answer destination if different. Note that this is not always possible for calls that have been forwarded to an external number.
If you have voicemail enabled, if a forwarded call remains unanswered, the IP Office redirects the call to voicemail. Note, this is not always possible for calls forwarded to an external number.
Forward on Busy
'Forward on busy' redirects your calls when your phone is not able to present you with any more alerting calls.
Through the phone menus, you can select which types of calls are forwarded. By default, forwarding is applied to both your incoming internal and external calls.
When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no answer' destination. That number can be internal or external.
'Busy' is defined has having no available call appearance buttons on which further calls can be presented.
Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no number is set, they use the same destination as set for 'forward unconditional.'
If you have voicemail enabled, if a forwarded call remains unanswered, the IP Office redirects the call to voicemail. Note, this is not always possible for calls forwarded to an external number.
Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.
Through the phone menus, you can select which types of calls are forwarded. By default, forwarding is applied to both your incoming internal and external calls.
When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer destination. That number can be internal or external.
No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
Hunt group calls are not forwarded.
The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no number is set, they use the same destination as set for 'forward unconditional.'
If you have voicemail enabled, if a forwarded call remains unanswered, the IP Office redirects the call to voicemail. Note, this is not always possible for calls forwarded to an external number.
