Call Soft Keys

Last Updated : Jan 23, 2024 |

The functions performed by the buttons just below the display change dynamically. Each buttons current function is shown by the label above it on the display.

  • The soft keys relate to the currently highlighted appearance button.

  • You can use the up and down cursor keys to change which appearance button is currently highlighted without interrupting the connected call. This allows you to access the soft key options for calls other than the connected call.

The following are some of the common soft key options. Note that some soft key options are only be available if enabled by your system administrator.

Label

Function

Account

Enter an account code to associate with the call.

Answer

Answer a page call, turning it into a normal call.

CallBack

Set an automatic callback on the user that you have called but who has not answered. When they next end a call, the telephone system will call you and when answered, will automatically make a call to the user.

Connect

Take a call off hold.

Dir

Access the directory in order to select a number by name rather than dialing it. The type of names available in the directory is adjusted to match those suitable for use by the feature.

Ignore

Silence the ringer for the current alerting call. The call will continue alerting until either answered, it goes to voicemail, or the caller abandons the call.

Pickup

Answer the call that is held or alerting another user.

ToVM

Send an alerting call to your voicemail.