Collecting Avaya Session Border Controller logs

Last Updated : Jan 25, 2021 |

Before you begin

Log on to Avaya Session Border Controller server command-line interpreter (CLI) and collect the SIP traces using traceSBC utility.

Procedure

  1. Log on to Avaya Session Border Controller Element Manager Service.
  2. Navigate to Monitoring & Logging > Debugging > Subsystem Logs.
  3. Select the Debug check box.
  4. Click Save.
  5. To collect the logs, navigate to Monitoring & Logging > Log Collection > Collect Logs.
  6. Select the All Logs check box.
  7. In the From Date & Time field, enter the date and time from which the logs are be included.
  8. In the To Date & Time field, enter the data and time upto which the logs are to be collected.
  9. Click Collect Logs.
  10. To download the logs, click the download link displayed by the system after the successful log collection.