Issues with ACM

Last Updated : Sep 28, 2020 |

Condition

  • Unable to create a user on Avaya Control Manager.

    Synchronization between Avaya Control Manager and Communication Manager does not work.

  • Enabling video for the Avaya Control Manager user results in the following error: Operation unsuccessful.

Solutions

Procedure

  • Ensure that while creating an Avaya Control Manager user, you did not choose an existing Avaya Control Manager agent.
  • For synchronization issues between Avaya Control Manager and Communication Manager, try to synchronize one entity at time.

    Ensure that the entities exist on Communication Manager.

  • Ensure that the SIP extension that you assigned to the Avaya Control Manager user is synchronized with Avaya Control Manager.

    You can also run a general Avaya Control Manager synchronization to resolve such issues.