Log collection procedures

Last Updated : Jan 25, 2024 |

Log collection is the process of collecting log entries from server side and agent side components. Use the following checklist for log collection:

No.

Component

Description

Server Side

1

Communication Manager

Collect the MST traces.

2

Session Manager

Collect the SIP traces using traceSM utility on Avaya Aura® Session Manager.

3

Avaya Aura® Media Server

See Collecting Avaya Aura Media Server logs.

4

Avaya Aura® Web Gateway

See Collecting Avaya Aura Web Gateway logs.

5

Avaya Session Border Controller

See Collecting Avaya Session Border Controller logs.

6

Avaya Aura® Device Services

See Collecting Avaya Aura Device Services logs.

7

Avaya Breeze®

See Collecting Avaya Avaya Breeze logs.

Agent Side

8

Avaya Workspaces

See Collecting logs from Avaya Workspaces.

9

Developer Tool

See Logs from the developer tool.

10

Customer Reference Client Logs

See WebRTC Connect Customer Reference Client logs.