Prompts

Last Updated : Aug 09, 2021 |

In Avaya Analytics™, Advanced users can create prompts to apply the following attributes to a document or report:

  • Filtering conditions

  • A custom group

  • A metric

These prompts are available as Shared prompts for Basic users who can then use these prompts in the reports that they create. When you run a document or report after specifying the values in the prompts, Avaya Analytics™ returns data based on the specified values. You can also use a search object in the prompts. A search object searches and displays the specific objects the moment you access the report. You can select your answers from the most up-to-date hierarchies, attributes, metrics, or other objects in a project.

In Avaya Analytics™, the different prompts are:

  • Hierarchy qualification prompt: To create customized report filter by using attributes and attribute elements from a specific hierarchy, the hierarchies in the project, or specific hierarchies returned by a search object.

  • Attribute qualification prompt: To qualify on the ID, description, and other form of an attribute.

  • Attribute element list: To choose from a list of elements. You can use this prompt to create a filter that displays a specific list of attribute elements, based on the condition defined in the filter.

  • Metric qualification prompt: To determine how the data in a report is filtered based on one or more specific metrics on the report.

  • Object prompt: To select one or more objects, such as attributes, metrics, or filters to include in a report.

  • Value prompt: To select a single value, such as a date or a specific text string, and filter report data based on your selection.

Important:

To make the best use of prompts, frame clear descriptions for the prompts so that the users have a clarity on the questions they are answering.

Note:

On standard reports, you can use the Reprompt option from the menu in the right pane to reset time or group. The report displays without errors. However, you cannot create reprompts on drilldown reports. If you attempt to do so, Avaya Analytics™ displays a timeout error.

Use the following procedures to create the different prompts and understand when to create the respective prompts in Avaya Analytics™.