Avaya Analytics™ is a microservices-based reporting solution that collects events from Avaya Oceana®. These events are translated into Contact Center measures and stored in the reporting database. With these measures, you can create a suite of historical reports for Avaya Oceana®. Avaya Analytics™ is a reporting platform that provides the ability to view and analyze Avaya Oceana® data through historical interaction dashboards.

Avaya Analytics™ also offers a suite of measures for real-time dashboards to provide a view of the key Contact Center KPIs to supervisors and Contact Center managers.

With the new interface of Avaya Analytics™, you can:

• Streamline contact center operations

• Reduce operational costs

• Provide enhanced services to customers

• Get insights from interactions to enhance customer experience and agent performance

• Analyze interaction types that Avaya Oceana® supports

Avaya Analytics™ provides a simplified installation through the adoption of Avaya Common Services.