Troubleshooting video issues

Last Updated : Aug 27, 2024 |
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The table in this section describes the causes and solutions for camera video issues, including the following conditions:
  • The web interface and connected monitor do not show video output.
  • The video image is jittery.
Cause
Solution
The camera is not connected to the power supply.
  • Connect the camera to the power supply securely.
  • Check if the camera power indicator is on.
  • Turn on the power switch to check if the camera is self-testing.
The voltage in the power grid is unstable or out of the required range.
Check if the voltage in your power grid is within the required range.
The cables are not connected correctly.
Check the cable connections between the video terminal, TV, and the camera to ensure proper configuration.
The camera position is unstable.
  • Ensure that the camera is securely mounted in a stable position.
  • Check if the mounting surface is steady and can absorb vibrations.
You are not using the correct browser for managing the web interface.
Ensure that you use Google Chrome to access the web interface.