Personal Profile Manager

Last Updated : Oct 03, 2016 |

Personal Profile Manager (PPM) downloads SIP phone-related data from the local Session Manager server to the 96X1 SIP agent deskphones. When data changes in Communication Manager, Session Manager sends a PUBLISH or NOTIFY message to the 96X1 SIP agent deskphones. The deskphones then request PPM for the updated data.

PPM downloads the following call center feature buttons in addition to the other basic functions:

  • after-call with data for Grp

  • agnt-login

  • auto-in with data for Grp

  • auto-msg-wt with the extension number

  • aux-work with Auxiliary (AUX) data for RC and Grp

  • logout-ovr

  • manual-in

  • q-calls with data for Grp

  • sip-sobsrv with data for Listen-Only? and Coach options

  • stroke-cnt code

  • uui-info

  • vu-display with aux data for Fmt

  • work-code

After an agent logs in to the system, the 96X1 SIP agent deskphones send a SUBSCRIBE message to PPM or SM to download agent characteristics through the Call Center Information (CC-Info) Event package. The package includes agent information (AgentInfo) and CC statistical information (CCStatsInfo).

Note:

PPM does not override the values that you set using the CRAFT menu on the phone. You must manually clear the values.