You must set up the Communication Manager system link on CMS using the swsetup option of the cmssvc command. This procedure is documented in Deploying Avaya Call Management System and Maintaining and Troubleshooting Avaya Call Management System.
To set up the
Communication Manager system link:
Using the cmssvc command, turn off CMS.
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Using the
cmssvc command, access the
swsetup option. When you access this option, you are queried for the following information:
ACD switch name and model
Local and remote port
The local and remote port assignments must be symmetrical between the Communication Manager system and the CMS. The standard CMS provisioning procedure is to set the local and remote port assignments equal to the Communication Manager system processor channel used for the link. For example, if you use processor channel 10, set the local and remote port to 10.
Transport method used to connect to the Communication Manager system (TCP/IP). For TCP/IP, the IP address or host name, and TCP port (the default is 5001).
If the CMS server has two ethernet ports, it is possible that the system might attempt to route packets from one interface to another. To prevent this, edit the /etc/rc2.d/S98cms_ndd file and add the following line to the end of the file:
ndd -set /dev/ip ip_forwarding 0
If the file already has this line, do not make any changes.
