You can connect a CMS server to a Communication Manager system using TCP/IP over a local area network (LAN).

This connection enables the CMS software to receive, store, and format the ACD information it receives from one or more Communication Manager systems.

The CMS software cannot communicate with the Communication Manager system if the ACD feature, CMS, or the Communication Manager system hardware is not properly administered. For more information, see Administering the Communication Manager system link.