ODBC is a client/server feature. The client computers access data through ODBC. The server is the machine where the CMS database is located. The clients must be connected to a network that is fully functional and able to access the server.

ODBC enables access to data at multiple sites, so it is especially useful for call centers with multiple sites. ODBC uses SQL to access data. You can use this data to produce reports.

The ODBC API enables you to access one or many Database Management Systems (DBMSs). You can use queries to access data in the database for use in reports and other outside applications.