Avaya does not control customer network configuration or ODBC-enabled client applications. Installation and ongoing maintenance support is limited to determining if data is being transferred correctly in the most basic client/server relationship. This is defined as a CMS system running ODBC on the same network hub as the client PC.

Verify that the trouble occurs on the same network subnet. Then continue with troubleshooting procedures. If the trouble does not occur on the same network subnet, contact the Avaya helpline.