IP softphones operate on a personal computer equipped with Microsoft Windows and TCP/IP connectivity through Communication Manager. Avaya offers the following softphone applications:
IP softphone for any telephone user
IP Agent for call center agents
Softconsole for console attendants
Avaya one-X® Communicator
SIP softphone
one-X Portal as a software-only telephone
IP softphones can be configured to operate in any of the following modes:
Road-warrior mode: Consists of a personal computer running the Avaya IP Softphone application and Avaya iClarity IP Audio with a single IP connection to an Avaya server or gateway.
Telecommuter mode: Consists of a personal computer running the Avaya IP Softphone application with an IP connection to the server and a standard telephone with a separate PSTN connection to the server.
Shared Control mode: Provides a registration endpoint configuration using which an IP Softphone and a non-softphone telephone can be in service on the same extension at the same time. In this new configuration, both the softphone and the telephone endpoint provide call control. The telephone endpoint provides the audio.
Documentation on how to set up and use the IP softphones is included on the CD-ROM containing the IP softphone software. For information about administering Communication Manager to support IP softphones, see Administering Avaya Aura® Communication Manager.
This section focuses on administration for the trunk side of the Avaya IP Solutions offer and a checklist of IP softphone administration. For information about administering IP softphones, see Administering Avaya Aura® Communication Manager.
The two main types of IP Softphone configurations are:
Communication Manager can distinguish between various IP stations at RAS using the product ID and release number sent during registration. An Avaya IP phone can register when:
a number of stations are present in the network with the same product ID and the same or lower release number
the number of stations is less than the administered system capacity limits
System limits are based on the number of simultaneous registrations. A license is required for each station that must be IP softphone enabled.
