Avaya Call Center survivability functionality is supported on the same servers that Communication Manager supports.

For more information about the supported servers and gateways, see Avaya Aura® Communication Manager Hardware Description and Reference.

Avaya Call Center Basic software is included with Communication Manager capability and optional Computer Telephony Integration (CTI). This package provides a low-cost call center solution for small or branch offices.

The optional Avaya Call Center Elite provides more robust call center capabilities, which features Avaya Expert Agent Selection and services as the foundational software for the optional Avaya Business Advocate and Avaya Dynamic Advocate software.

Communication Manager Call Center customers can enhance their customer service, help desk, travel, and other operations by providing powerful, integrated call routing through call vectoring and resource selection using the call center capabilities found in the Elite Call Center software package.