Collaboration

Last Updated : Feb 17, 2026 |
Communication Manager provides features that facilitate collaboration among groups of peers, customers, and partners, including executives, salespeople, and professional specialists. These key workgroups require a high level of effective interaction that Communication Manager delivers.
Prolog information
Conferencing
  • Abort conference: If you press the Conference button and hang up before completing the conference setup, you must cancel the conference. The original call remains on hold.
  • Three-party conference: Single-line telephone users can use the Conference button to make up to three-party conference calls without attendant assistance.
  • Six-party conference: Multi-appearance telephone users can use the Conference button to make up to six-party conference calls without attendant assistance.
    Note:
    For 12 parties to participate in a conference, you must enable the 12–party Conferences field in the Feature-Related System-Parameters screen.
  • Conference or transfer display prompts: Display prompts depend on the user's Class of Restriction (COR) and are independent of the Select Line Appearance Conferencing and No Dial Tone Conferencing features.
  • Toggle: Use this feature to switch between two parties while setting up a conference before connecting all parties, or to consult with both parties before transferring a call.
  • Group listen: Use this feature to activate the speakerphone in listen-only mode while using the handset or headset in listen-and-speak mode. You can speak to the distant party while others in the room listen to the conversation.
    Note:
    This feature is not supported on IP telephones.
  • Hold or unhold conference: Use the Hold button to bring a held party back into the conversation.
    Note:
    This feature is not available for BRI stations or attendant consoles.
  • Meet-me conferencing: Use this feature to set up a dial-in conference for up to six parties. Meet-me Conferencing uses call vectoring to process the conference setup.
  • No dial tone conferencing: Use this feature to eliminate dial tone when conferencing two existing calls.
  • No hold conference: Use this feature to add another party to a conference call automatically while continuing the conversation on the existing call.
  • Select line appearance conferencing: If you are on a call on one line and another line is on hold (or alerting), pressing the CONF button bridges the calls. With the Select Line Appearance Conferencing feature, you can press a line appearance button to complete the conference instead of pressing the CONF button a second time.
  • Selective conference party display: Users on digital stations with a display or attendant consoles can use the display to identify all other parties on a two-party or conference call.
  • Selective party drop: Use this feature to disconnect the party currently shown on the display by pressing a single button. This feature is useful for dropping a call that goes to voicemail when adding a party.
  • Selective conference mute: Use this feature (also known as far-end mute) to mute a noisy trunk line if you have a display station.
  • Enhanced SIP signaling: Use this feature to:
    • View a roster of conference participants and drop selected participants for Communication Manager-based conferences.
    • Enable audio conferences facilitated by Avaya Aura® Conferencing.
    • Enhance the behavior of sequenced applications in a Communication Manager Feature Server environment.
Multimedia calling
Initiate multimedia calls with voice and video only. After a call is established, one party may initiate a data conference to include all parties on the call who can support data.
  • Multimedia call early answer on vectors and stations: Early answer is a feature applied to multimedia calls in conjunction with voice conversion.
  • Multimedia call redirection to multimedia endpoint: A dual-port multimedia station can be a destination of call redirection features such as call coverage, forwarding, and station hunting. The station can receive and accept full multimedia calls or data calls converted to multimedia.
  • Multimedia data conferencing (T.120) through an ESM: An adjunct device called an Expansion Services Module (ESM) controls the data conference.
  • Multimedia hold, conference, transfer, and drop: Station users can activate hold, conference, transfer, or drop on multimedia calls. Multimedia endpoints and voice-only stations can participate in the same conference.
  • Multimedia queuing with voice announcement: When multimedia callers queue for an available member of a hunt group, they can hear an audio announcement.
Paging and intercom
  • Code calling access enables attendants, users, and tie trunk users to page with coded chime signals.
  • Group paging enables a user to announce to a group of people using speakerphones. The speakerphones are automatically turned on when the user begins the announcement.
  • Intercom - automatic: With this feature, users who frequently call each other can do so by pressing one button instead of dialing an extension number.
  • Intercom - dial: This feature enables multi-appearance telephone users to call others within an administered group easily. The calling user lifts the handset, presses the intercom dial button, and dials the one-digit or two-digit code assigned to the desired party.
  • Loudspeaker paging access provides attendants and telephone users with dial access to voice paging equipment. Communication Manager can provide nine paging zones, and one zone activates all zones simultaneously.
  • Manual signaling enables one user to signal another user. The receiving user hears a two-second ring. The signal is sent each time the signaling user presses the button. The meaning of the signal is prearranged between the sender and the receiver. Manual signaling is denied if the receiving telephone is already ringing from an incoming call.
  • Whisper page enables an assistant or colleague to bridge onto your telephone conversation and give you a message without being heard by the other party or parties you are talking to. Whisper page works on certain types of telephones.
Team button
Use the Team button feature to monitor team stations. The monitoring station receives notifications regarding the general redirection state of the monitored stations. You can use the following features with the Team button:
  • Direct transfer
  • Transfer upon hang-up
  • Override SAC/CFWD/EC