For incoming calls, in addition to the audible ring and ringer light, the phone displays information about the caller.
Name Matching
Where possible, the IP Office system displays a name rather than a caller's number.
For internal callers, all users and groups have names in the IP Office system configuration.
For external callers, it tries to match the caller's number to names in the systems directory. It can also match the number to a name in your personal directory. A personal directory match overrides any system directory match.
Caller Display Text
In the table below, Caller represents the name or number of the caller.
Call Type
Phone Display
Direct Call
A call that has been routed directly to you.
Caller
For example: 0123456789 or Example.
Forwarded Call
A call that has been forwarded from another user's to you.
Caller>Original Target
For example: 0123456789>Extn201 or Example>Extn201.
Group Call
A call to a group of which you are a member.
Caller>Group Name
For example: 0123456789>Main or Example>Main.
Transferred Call
A call to another user which they are now transferring to you.
Caller[Transferer]
For example: 0123456789[Extn201] or Example[Extn201].
Returning Call
A call that you answered and then left parked or on hold for too long.
