How the Directory Search Works

Last Updated : Nov 21, 2023 |

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The phone's directory search works by applying a progressive match as you dial additional keys. That matching is applied simultaneously to all parts of the names.

Starting by pressing 4 (the GHI key), matches all names where part of the name begins with a G, H or I.
- Then pressing 3 (the DEF key) reduces the matches shown to those where part of the name begins with Gd, Ge, Gf, Hd, He and so on.
As you dial, the possible matches shown on the display reduce.
At any time, you can scroll the list of matches and select one of the matches or press another dialpad key to improve the matching further.

For example, to search for "Henry Jones", you can dial HENRY by pressing 43679.

Dial	H	E	N	R	Y
Matches	4GHI	3DEF	6MNO	7PQRS	9WXYZ
Adam Johns Bob Smith Claire Greggs Gemma Jones Harold Bishop Henrietta Green Henry Jones Henry Smith Ida James IT Helpdesk London Office John Smith Tony George Simon Henricks Sales Support Sales Help	Claire Greggs Gemma Jones Harold Bishop Henrietta Green Henry Jones Henry Smith Ida James IT Helpdesk Tony George Simon Henricks Sales Help	Gemma Jones Henrietta Green Henry Jones Henry Smith Ida James IT Helpdesk Tony George Simon Henricks Sales Help	Gemma Jones Henrietta Green Henry Jones Henry Smith Tony George Simon Henricks	Henrietta Green Henry Jones Henry Smith Tony George Simon Henricks	Henry Jones Henry Smith

Alternatively to search for "Henry Jones", you could dial JONES by pressing 56637.

Dial	J	O	N	E	S
Matches	5JKL	6MNO	6MNO	3DEF	7PQRS
Adam Johns Bob Smith Claire Greggs Gemma Jones Harold Bishop Henrietta Green Henry Jones Henry Smith Ida James IT Helpdesk John Smith London Office Peter Johnson Tony George Simon Henricks Sales Support Sales Help	Adam Johns Gemma Jones Henry Jones Ida James John Smith London Office Peter Johnson	Adams Johns Gemma Jones Henry Jones John Smith London Office Peter Johnson	Gemma Jones Henry Jones London Office	Gemma Jones Henry Jones London Office	Gemma Jones Henry Jones

Dialing Additional and Accented Characters

The keys on the telephone number pad can be used to enter characters other than those marked on the button.

For example, though marked with just ABC, the 2 key also matches the accented forms of those characters, for example À, Á, Á, Ã, Ä, Å and Ç. The set of additional unmarked characters matched varies depending on the language settings of your system.

Alternate Search Methods

By default, the name matching is applied simultaneously all parts of the contact names, ie. the first, middle and last parts of the displayed names. Your system administrator can change this to a more basic search if required; for example to match from just the start of the first name or last name. However, the change applies to all phones on the system.

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Table of Contents

How the Directory Search Works

Dialing Additional and Accented Characters

Alternate Search Methods