The following process needs to be done by a system administrator. It configures the IP Office system to transfer call logs to the cloud based storage used by historic call reporting.
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The IP Office system needs to be a subscription mode system.
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The system needs to be configured to forward its SMDR records to the hosted storage. This is done by setting the setting to Hosted Only.
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The individual user needs to be configured to use the user portal.
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Within the user's user portal settings, Enable Call Reporting needs to be selected.
