You are required to have a mailbox password set. The system asks you to set a password when you first login to the mailbox. If somehow that password becomes removed, the system asks you to set a new password. When accessing your mailbox from a trusted source, you do not need to enter your password. By default, the system sets your extension as a trusted source. To access to your mailbox from other locations, including in response to Outcalling, you will need to enter your password.

By default, even when you have a password set, you can access your mailbox from your own extension without needing to use the password. This is because your extension number is set as a 'trusted source'. Your system maintainer can change that if required. They can also add other numbers as trusted sources for your mailbox if you require that.

Mailbox access from numbers that are not trusted sources requires entry of your mailbox password. For example, entry of your password is usually required if your maintainer has configured a method for you to access your mailbox from remote locations other than your own extension.

The system administrator cannot see your password. However, they are able to clear your existing password. If they do this, the system will prompt you to set a new password when you next log in. Alternatively, the administrator can set the new password for you.