Making a consultative transfer

Last Updated : Dec 07, 2022 |
Prolog information
Metadata
Keywords:
Transfer a call by connecting a call with the transfer recipient.
Before you begin
Ensure that your administrator enables the feature.
  1. While on an active call, press Transfer soft key or Transfer button.
    STEP RESULT:
    The phone displays the Select a destination dialogue box.
    The first call is placed on hold.
  2. Do one of the following and then press the Call soft key :
    • Dial the number to transfer the call.
    • Search for the number in Contacts or Recents.
    • Press the Team line key to transfer the call to the configured team button.
    • Redial the last dialed number by using the Redial button.
    • Highlight the extension on the phone screen, and press Transfer button.
    ADDITIONAL INFORMATION:
    You must configure the team button to use as your target selection.
  3. To initiate a consultative transfer, press Talk.
    STEP RESULT:
    The call transfer recipient’s phone starts ringing.
  4. Do one of the following:
    • Press Complete or Transfer button after the recipient answers the call.
      The call transfer is complete. This is also called attended transfer.
    • Press Complete or Transfer button after the recipient’s number starts ringing.
      The call transfer is complete. This is also called unattended transfer.