While Avaya provides recommendations for Google Cloud Platform instance use, the customer can choose the correct Google Cloud Platform instance. Google Cloud Platform instances have different levels of reliability, network performance, supported storage, and Input/output operations per second (IOPS). The customer can choose the Google Cloud Platform instances that provide the level of support deemed necessary.

Avaya support is limited to isolated issues at the environment level. When the issue is related to the application execution environment, the customer or Avaya Business Partner must resolve the issue by raising tickets with Google Cloud Platform.

Avaya provides information about the tasks that customers must perform on the Google Cloud Platform Management Console. Google might periodically update the information. Therefore, for the latest and most accurate information, see Google Cloud Platform documentation.

For more information about customer responsibilities, see Service Agreement Supplement for Avaya Support Advantage Essential and Preferred Support on the Avaya Support website.