Report

A request for a specific set of formatted data from your data source.

A report consists of the following two parts:

• A report template, which is the underlying structure of the report.

• The report-related objects that are placed on the template. For example, attributes, metrics, filters, and prompts.

Document

A document displays your organization’s data in a format similar to a PowerPoint presentation. Several grid and graph reports can be viewed at simultaneously with images and text. High-quality, Pixel Perfect™ documents allow you to display your business data that is suitable for presentation to the management. Examples of documents include the scorecards and dossiers, managed metrics documents, production, and operational documents.

For example, a sales metrics document helps you analyze the sales deals and sales amounts for different stages of the shipment process. The document draws a visual representation of the sales and distribution process. It also includes several metrics that measure overall performance for successful and lost sales. You can use this document to understand overall sales activity, starting from generating inquiries to delivering goods to their customers. You can also use the data to analyze the key performance indicators that measure the performance of the sales organization.

Dossier

A dossier is an interactive display to show and explore business data. Users with permissions can create a dossier and add visual representations of the data to the dossier to:

• Make the data easier to interpret

• Manipulate on the data to customize which information to display

• Organize data into multiple chapters and pages to provide a logical flow to the dossier

Dossiers provide personalized views of corporate information. You can view pre-configured dossiers or create your personalized views if you have the required permissions. Users with administrative privileges can create shared dossiers for groups of users with common responsibilities or job functions.

Attribute

A dimension with properties such as Agent Name.

Metric

A measure that provides calculation performed on the data. It specifies a numeric value such as the number of offered calls.

Filter

The default conditions based on which Avaya Analytics™ displays the results.

Prompt

A type of filter where you provide inputs based on which Avaya Analytics™ displays the results.