上次更新时间 : Aug 24, 2022 |

Title

Use this document to:

Audience

Overview

Avaya Oceana® Solution Description

Use this guide to know about the tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.

  • Sales engineers

  • Business partners

  • Solution architects

  • Implementation engineers

Implementing

Deploying Avaya Oceana®

Use this guide to know how to deploy Avaya Oceana® Solution on the customer environment.

  • Sales engineers

  • Business partners

  • Solution architects

  • Implementation engineers

Avaya Oceana® and Avaya Analytics™ Disaster Recovery

Use this guide to know how to restore Avaya Oceana®, solution when there is a complete outage at the primary data center.

  • Sales engineers

  • Business partners

  • Solution architects

  • Implementation engineers

Upgrading Avaya Oceana®

Use this guide to know how to Upgrade or migration Avaya Oceana® solution from the existing version.

  • Sales engineers

  • Business partners

  • Solution architects

  • Implementation engineers

Deploying Avaya Analytics™

Deploy Avaya Analytics™.

  • Sales engineers

  • Business partners

  • Solution architects

  • Implementation engineers

Administering

Administering Avaya Oceana®

Administer Avaya Oceana®.

  • System administrators

  • Supervisors

Using

Using Avaya Workspaces for Avaya Oceana®

Use Avaya Workspaces for Avaya Oceana®.

  • Agents

  • Supervisors

Using Avaya Analytics™

Use the features and capabilities of Avaya Analytics™.

  • Supervisors

  • Administrators

  • Report designers

Avaya Analytics™ Data Dictionary

Use historical and real-time measures in custom reports.

  • Administrators

  • Report designer

Maintaining and Troubleshooting

Maintaining and Troubleshooting Avaya Oceana®

Perform maintenance and troubleshooting procedures for routine maintenance and troubleshooting of Avaya Oceana®.

  • Support personnel

  • Implementation engineers

  • Administrators

Maintaining and Troubleshooting Avaya Analytics™

Perform common maintenance functions of Avaya Analytics™ and use tools and utilities for troubleshooting of Avaya Analytics™.

  • Support personnel

  • Implementation engineers

  • Administrators

Avaya Oceana® Alarms

View details about Avaya Oceana® alarms.

  • Support personnel

  • Administrators