CDR information in Avaya Aura® core solution

Last Updated : Mar 27, 2024 |
Prolog information
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The following components support Call Detail Recording (CDR) generation:
  • Avaya Aura® Communication Manager
  • Avaya Aura® Session Manager
  • Avaya Aura® Session Border Controller
Note:
  • Branch Gateway can be traditional or Internet-friendly.
  • Avaya Aura Communication Manager may not report about the SIP call path before entering one of its endpoints. For example, Communication Manager may not report about the IVR handle times for the SIP calls transferred to agents.
  • Session Manager may not have the details of calls that do not involve any SIP endpoints.
The following table summarizes the comparative analysis of different types of calls that are recorded, including the source and termination of calls.
Voice call
Call path visibility
Initiated
Disconnected
Communication Manager
Session Manager
Session Border Controller
ISDN trunk
(Using Branch Gateway)
Analog phone
Yes
No
No
Digital phone
Yes
No
No
Avaya Aura Experience Portal (AAEP) IVR
Yes
Yes
No
Voicemail
Yes
Yes
No
SIP phone
Yes
Yes
Yes
SIP trunk
(Using Session Border Controller)
Analog phone
Yes
Yes
Yes
Digital phone
Yes
Yes
Yes
Avaya Aura Experience Portal (AAEP) IVR
No
Yes
Yes
Voicemail
No
Yes
Yes
SIP phone
Yes
Yes
Yes
Analog phone
(on Branch Gateway)
Analog phone
Yes
No
No
Digital phone
Yes
No
No
Avaya Aura Experience Portal (AAEP) IVR
Yes
Yes
No
Voicemail
Yes
Yes
No
SIP phone
Yes
Yes
Yes
SIP trunk
Yes
Yes
Yes
ISDN trunk
Yes
No
No
Digital phone
(on Branch Gateway)
Analog phone
Yes
No
No
Digital phone
Yes
No
No
Avaya Aura Experience Portal (AAEP) IVR
Yes
Yes
No
Voicemail
Yes
Yes
No
SIP phone
Yes
Yes
Yes
SIP trunk
Yes
Yes
Yes
ISDN trunk
Yes
No
No
SIP phone
(on Session Manager)
Analog phone
Yes
Yes
Yes
Digital phone
Yes
Yes
Yes
Avaya Aura Experience Portal (AAEP) IVR
Yes
Yes
Yes
Voicemail
Yes
Yes
Yes
SIP phone
Yes
Yes
Yes
SIP trunk
Yes
Yes
Yes
ISDN trunk
Yes
Yes
Yes