Configuration for TAPI monitoring: If the application monitors telephones but does not control the telephones, configuration is not necessary.

Configuration for TAPI control: If the application controls telephones, configure all controlled users as off-hook stations. This causes the phone to return to the idle state when a call is hung up using TAPI. If you do not set this option, the phone remains in a disconnected state until you hang up the phone manually. You can find the Off-Hook Station check box on the Telephony tab of the user settings in Manager.