The TAPI application can be configured in either Single User or Third Party mode. The mode selected alters the settings shown.
Single User Mode
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Name
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Description
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Switch IP Address
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Specifies the IP address of the IP Office control unit.
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Single User
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In this mode, the TAPI application on the computer controls and monitors a single telephony device. You must enter the user name and password for the extension that is to be monitored and controlled by TAPI.
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Third Party Mode
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Name
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Description
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Switch IP Address
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Specifies the IP address of the IP Office control unit.
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Third Party
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In this mode, the TAPI application on the computer controls and monitors all telephony devices on IP Office. To operate in third party mode, IP Office requires the appropriate TAPI licenses. This mode enables the settings below.
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Switch Password
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You must enter the system password as set in the IP Office system security settings.
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Ex Directory Users
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TAPI control is used for users set as ex-directory in the IP Office configuration.
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WAV Users
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Users with a user name prefixed with TAPI are wav users. During calls, the IP Office system streams audio to wav users. The audio streaming requires a wave driver licence instance for each user. The TAPI wav audio stream uses the same IP Office data channel as the voicemail ports.
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ACD Queues
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IP Office can be configured to queue incoming group calls waiting to be answered. Use ACD Queues to monitor and control the queue of calls against a group.
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