Installing a service pack

Last Updated : Nov 19, 2024 |

About this task

To update Avaya Aura® MS to the latest software, you must install service packs on the system.

Service pack updates are fully automated and preserve all the system configuration and application content data.

Perform service pack installations during scheduled maintenance times.

Use the following procedure to update your existing 10.2 system to the latest 10.2 software release.

Note:

Some steps in the following procedure are specific to Avaya Aura® MS EM. If you are using a different management system, your actions will be different for those steps.

Before you begin

Ensure that you:

  • Download the service pack installer for the Avaya Aura® Media Server application from Avaya Product Licensing and Delivery System (Avaya PLDS).

  • Back up the system.

    In case of unforeseen problems during the update installation, you can use the backup to restore the system to the previous configuration.

  • Apply the service pack to N+1 load sharing clusters one node at a time so that the other nodes in the cluster can provide service during the procedure. See, Managing service packs for N+1 load sharing clusters.

  • Apply the service pack to 1+1 High Availability clusters by applying the service pack to the standby server first and then applying the service pack to the other server. See, Managing QFEs for 1+1 High Availability clusters.

Procedure

  1. Prevent new sessions from starting on the system by navigating to EM > System Status > Element Status and select More Actions > Pending Lock.
  2. Click Confirm.
  3. Check for active sessions on the server by navigating to EM > System Status > Monitoring > Active Sessions.

    Wait for the active sessions to end. The system automatically changes to the Locked state after all the sessions have ended.

    Perform the following steps if you want to continue before the active sessions end:

    1. Manually lock Avaya Aura® MS, by navigating to EM > System Status > Element Status and clicking More Actions > Lock.

      Locking the media server also ends any remaining sessions.

    2. Click Confirm.
  4. After the system ends all the sessions, stop Avaya Aura® MS by navigating to EM > System Status > Element Status and click Stop.
  5. Click Confirm.
  6. Transfer the service pack installer to the server.
  7. As a Linux® root user, navigate the file system to locate the service pack installer and run the installer as follows:

    • Linux®:

      ./MediaServer_10.2.0.39_2024.09.23.bin

    Tip:

    You can use GUI, command-line, or the silent installer mode for the upgrade. For more information about the procedures for the different modes, see the installation section.

  8. When the system displays the update summary, select the option to install the update.
  9. Follow the prompts to complete the installation.
  10. Optional Update each application by running the installation for each application.

    For application update procedures, see application documentation.

  11. After the update completes, verify that the required software is installed. To verify, navigate to EM > Tools > Manage Software > Inventory.
  12. Start Avaya Aura® MSby navigating to EM > System Status > Element Status and click Start.
  13. Click Confirm.
  14. Select EM > System Status > Element Status > More Actions > Unlock.
  15. Click Confirm.
  16. Check for any service-impacting alarms and perform an appropriate test of the system, for example, place a call to the application.
Related information
Linux installation
Managing service packs for N+1 load sharing clusters
Managing QFEs for 1+1 High Availability clusters