Prior to upgrading to Avaya Aura® MS 10.2:

• Ensure that the current media servers are on 8.0.x or an earlier 10.1.0 release. You can check the installed software version on the EM Home page or by navigating to EM > System Status > Element Status > Installed Software Packages

• Ensure that the system meets the minimum hardware requirements. For more information, see the system requirements.

• Ensure that the system meets the minimum software requirements. For more information, see the system requirements.